Service concept

SELOON firstly introduces the service brand called”elevator steward”and commits to providing worry-free professional service,24-hour quick services,thoughtful services and convenient one-stop services to customers.For the convenience of customers,SELOON Elevator specially establishes a service and information centre to give warnings and full response to customers to genuinely provide outstanding service assurance to customers.

3.1.5 elevator steward service on your side.

With Concentrated Attention

Customer service staff listening to the customers with concentrated attention

Acceptance personnel maintaining strict standards

All staff cooperating attentively


Express standards- express standards for installation and maintenance as the basis for customer acceptance


Customer filing- filling of user information for orderly service management

Proactive service- contact and pay return visits to customers regularly

Feedback tracing- rapid feedback of service opinions for truly improved quality

Skills improvement- passing on maintenance skills to handle emergency events more confidently

Rapid response- rapid response to users’ repair requirements and wide service coverage

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