SELOON firstly introduces the service brand called”elevator steward”and commits to providing worry-free professional service,24-hour quick services,thoughtful services and convenient one-stop services to customers.For the convenience of customers,SELOON Elevator specially establishes a service and information centre to give warnings and full response to customers to genuinely provide outstanding service assurance to customers.
3.1.5 elevator steward service on your side.
With Concentrated Attention
Customer service staff listening to the customers with concentrated attention
Acceptance personnel maintaining strict standards
All staff cooperating attentively
Express
Express standards- express standards for installation and maintenance as the basis for customer acceptance
Optimization
Customer filing- filling of user information for orderly service management
Proactive service- contact and pay return visits to customers regularly
Feedback tracing- rapid feedback of service opinions for truly improved quality
Skills improvement- passing on maintenance skills to handle emergency events more confidently
Rapid response- rapid response to users’ repair requirements and wide service coverage